RETURNS & EXCHANGES

To start a return, please contact us first.

Email: helloolevstimepieces@gmail.com

Website: olevstimepieces.com

Please include:

• Order number
  
• Item name / model
  
• Reason for return
  
• Clear photos (if the item is damaged/incorrect)

Please inspect your order upon delivery. If you receive a damaged item or the wrong item, contact us within 48 hours of receiving the package.

After confirming the issue, we will provide the best solution, which may include:

• Replacement (if available), or
  
• Refund (full or partial), or
  
• Return arrangement (where applicable)

We’re sorry, but due to cross-border shipping costs and inventory management, we do not accept returns or refunds for change-of-mind or personal preference reasons. This includes (but is not limited to) style preference, subjective color differences from photos, sizing/fit issues, items not meeting personal expectations, or duplicate/incorrect orders.

If you have any questions about product details (size, color, materials, features), please contact us before placing your order—we’ll be happy to help you choose the right piece.

We’re sorry, but due to cross-border shipping costs and inventory management, we do not accept returns or refunds for change-of-mind or personal preference reasons. This includes (but is not limited to) style preference, subjective color differences from photos, sizing/fit issues, items not meeting personal expectations, or duplicate/incorrect orders.

If you have any questions about product details (size, color, materials, features), please contact us before placing your order—we’ll be happy to help you choose the right piece.

At this time, we do not offer direct exchanges. If you need a different model/color, please place a new order.

For any return or order-related enquiries, please contact:

helloolevstimepieces@gmail.com

olevstimepieces.com