Buy 1 Get 1 Free
How does Buy 1 Get 1 Free work?
Buy 1 Get 1 Free applies to selected styles. Add two eligible items to your cart and the discount will apply automatically at checkout. If it doesn’t apply, please check eligibility or contact us.
Can I mix different styles or colors for the free item?
No. Buy 1 Get 1 Free applies to the same product only. You can choose two of the same item in the same color or different colors, but different styles/models can’t be mixed. Final eligibility is shown in cart/checkout.
What if the discount doesn’t apply at checkout?
Please confirm both items are marked eligible and that you have two items in your cart. Refresh the page and try again. If it still doesn’t apply, send us a screenshot of your cart/checkout and we’ll help quickly.
Can I buy more than one set in a single order?
Yes—when the promotion is active, you can purchase multiple sets as long as each set includes two eligible items. Discounts apply per eligible pair.
Can I apply other discount codes with Buy 1 Get 1 Free?
Usually, Buy 1 Get 1 Free cannot be combined with other discount codes unless stated otherwise. The checkout will apply the best available offer automatically.
Shipping
Do you offer worldwide free shipping?
Yes. We offer Worldwide Free Shipping on all orders, unless a product page states otherwise.
How long does shipping take?
Delivery time depends on your location. Most orders arrive within 3–14 business days after dispatch. Some regions may take longer due to local carriers or customs processing.
When will my order ship?
Orders are usually processed within 1–3 business days. Once shipped, you’ll receive a tracking email.
How can I track my order?
Use the tracking link in your shipping confirmation email, or visit our Order Tracking page and enter your order number and email.
What if my tracking hasn’t updated?
Tracking may take 24–72 hours to update after dispatch. If there’s no update after that, contact us with your order number and we’ll check with the carrier.
Will I be charged customs or import taxes?
No. For eligible orders, OLEVS covers all customs duties and import taxes, so you won’t be asked to pay extra fees upon delivery. If a carrier mistakenly charges you, please contact us with a photo/receipt and we’ll help resolve it.
What if my package is marked delivered but I didn’t receive it?
Please check your mailbox, neighbors, and building reception first. If it’s still missing, contact us within 48 hours and we’ll help you file a carrier inquiry.
Returns & Exchanges
What is your return policy?
If you’re not satisfied, you can request a return within 3 days of delivery (items must be unused and in original packaging). Please contact us first for instructions.
How do I start a return or exchange?
Contact us with your order number, the item(s) you want to return/exchange, and a brief reason. We’ll respond with the next steps within 24–48 business hours.
What if my item arrives damaged or defective?
Please contact us within 48 hours of delivery with clear photos/video. We’ll offer a replacement or solution after verification.
Warranty
Do you offer a warranty?
Yes. We provide a 3-month warranty for manufacturing defects from the date of delivery.
What is covered under “manufacturing defects”?
Manufacturing defects may include issues such as the movement not functioning properly, hands misalignment, or clasp malfunction under normal use. We will assess based on the evidence provided.
What is not covered by the warranty?
The warranty does not cover damage caused by accidents, misuse, water damage beyond the rated resistance, normal wear and tear, battery replacement, or unauthorized repairs.
Order Changes & Cancellations
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, we may be able to help. Please contact us as soon as possible with your order number. Once shipped, changes are usually not possible.
Can I change my shipping address?
Yes—if the order hasn’t shipped. Send us the new address immediately. If the parcel is already in transit, changes may not be possible.
Product & Care
Is the watch waterproof?
Each watch has a specific water-resistance rating (shown on the product page or case back). Water resistance is for daily splashes and hand washing unless stated otherwise. Avoid hot showers, swimming, or diving unless the rating explicitly supports it.
How do I adjust the strap size?
For metal bracelets, you can remove links using a watch link tool or visit a local watch/jewelry shop for quick adjustment. For leather straps, adjust using the buckle holes.
Does the watch come with a battery installed?
Yes, watches arrive with a battery installed and are tested before shipping. Battery life depends on usage and model.
How should I care for my watch?
Avoid strong impacts, chemicals, and extreme temperatures. Wipe the watch with a soft cloth after wearing and store it in a dry place when not in use.
Gifting & Packaging
Is the order gift-ready?
Yes. Our packaging is designed to be gift-ready, making it easy to gift and store.
What are watch boxes for?
Watch boxes are designed for protection, organization, and presentation—ideal for storage and gifting.
Payment & Security
Is checkout secure?
Yes. Checkout is protected with secure encryption and trusted payment providers. Your payment details are handled securely.
What payment methods do you accept?
We accept common payment methods shown at checkout (such as major cards and local options where available).
Support
How can I contact you?
Use the Contact form on this page and include your order number (if applicable). We typically reply within 24–48 business hours.