Are there any shipping costs?
- OLEVS offers free worldwide shipping to destinations available at checkout. If your country/region isn’t available, please contact us and we’ll help check delivery options.
- Orders are processed within 48 business hours (excluding weekends and public holidays). During peak seasons or promotions, processing may take a little longer.
Shipping Costs & Delivery
Estimated delivery time is typically 3–14 business days worldwide. For country-specific timelines and details, please refer to our Shipping Policy page.
The following delivery times are estimates and may vary due to customs inspection, flight delays, local carrier operations, weather, or holidays.
If your shipping address is not within the delivery regions listed above, please visit olevstimepieces.com or email us at helloolevstimepieces@gmail.com. We’ll be happy to check delivery availability and help arrange the best shipping option for your location.
How do I return my order?
To start a return, please contact us first.
Email:helloolevstimepieces@gmail.com
Website: olevstimepieces.com
Please include:
- Order number
- Item name / model
- Reason for return
- Clear photos (if the item is damaged/incorrect)
Damaged or incorrect items
Please inspect your order upon delivery. If you receive a damaged item or the wrong item, contact us within 48 hours of receiving the package.
After confirming the issue, we will provide the best solution, which may include:
- Replacement (if available), or
- Refund (full or partial), or
- Return arrangement (where applicable)
Non-Defective Returns (Change of Mind)
We’re sorry, but due to cross-border shipping costs and inventory management, we do not accept returns or refunds for change-of-mind or personal preference reasons. This includes (but is not limited to) style preference, subjective color differences from photos, sizing/fit issues, items not meeting personal expectations, or duplicate/incorrect orders.
If you have any questions about product details (size, color, materials, features), please contact us before placing your order—we’ll be happy to help you choose the right piece.
Return Conditions
We’re sorry, but due to cross-border shipping costs and inventory management, we do not accept returns or refunds for change-of-mind or personal preference reasons. This includes (but is not limited to) style preference, subjective color differences from photos, sizing/fit issues, items not meeting personal expectations, or duplicate/incorrect orders.
If you have any questions about product details (size, color, materials, features), please contact us before placing your order—we’ll be happy to help you choose the right piece.
Exchanges
At this time, we do not offer direct exchanges. If you need a different model/color, please place a new order.
Contact Us
For any return or order-related enquiries, please contact:
helloolevstimepieces@gmail.com
olevstimepieces.com
